Cancellation & Refund Policy​

Updated as of 3rd December 2021

If, for any reason, you are dissatisfied with your learning experience, kindly bring it to the attention of our team so that we can work towards troubleshooting it. We can either fix the concerns raised by you or offer you a refund as per the terms below: 

    • Users who cancel their registration within three (3) days of signing up for a course are entitled to a full refund of the fees paid, if they have not accessed any course content
    • If a user is dissatisfied with the quality or contents of the course or is unable to continue their studies, depending upon our assessment of their circumstances and our ability to troubleshoot your concern, they may be allowed to use a portion of their payment as a credit towards a different course.
    • All refund amounts will be credited to the original payment method used within 7-9 working days of the acceptance of the request for a refund.
    • If a user is enrolled in a training course that has been withdrawn by Reo, you are entitled to a 100% refund. 
    • Courses purchased during a specific offer or sale period will not be refunded. 
    • Outside of the course fees collected, Reo is not responsible for any miscellaneous expenses incurred by the user for the purpose of studying the course.
    • At our discretion, if we believe users are abusing our refund policy, such as: (a) users have consumed a significant portion of the content that the user wants to refund, (b) the user is requesting a refund for unused content after significant time has passed or (c) the user has previously refunded the content, we reserve the right to deny your refund.
    • These Cancellation & Refund Policies apply solely to the training courses purchased through this domain.
    • For any clarification, kindly write to us on support@reo.online
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